For non-medical home care agencies

Who answers when a family calls at 8pm?

A parent comes home from the hospital on Friday, and the family is calling agencies tonight. We answer, take down what they need, and hand it to your intake team so they can call back first thing.

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53%

Of inbound senior-care calls reach a person (Invoca, July 2026)

60%

Of providers in the same benchmark never ask for an assessment

24/7

Intake coverage on Growth and Premium

Why this happens to home care agencies

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Families call after a hospital stay or a fall, often at night, and they call several agencies at once.
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Discharge planners need an answer on start dates fast. A voicemail sends them to the next agency on their list.
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Your office staff is also covering caregiver shifts. Intake calls compete with a call-out at 6am.
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Private-pay families decide who they trust in the first conversation. A voicemail greeting is not that conversation.

Recommended for Home care agencies

Growth bundle

$597/mo + setup

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Growth gives you 24/7 intake coverage and about 500 minutes a month. Agencies with several offices usually fit Premium.

Typical value for home care agencies: $25,000+ per client per year. One booking from an inquiry you'd have missed usually covers the monthly fee several times over.

Questions from home care agencies

No. It never gives care or medical advice. It takes down the situation, the schedule the family needs, and the best way to reach them, and tells them your team will call.

No. It never gives a rate or a range on the phone. Your team follows up to set up an assessment.

Yes. It captures the start date, location, and hours needed, and flags hospital referrals as urgent for your intake team.

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Answering in about 48 hours, fully set up in about a week. No long-term contract.

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